Written terms come first
Roofing & Solar Warranty Guide
Warranty coverage depends on the signed customer agreement, project scope, selected products, manufacturer documents, registration requirements, exclusions, and the facts of a later claim.
Coverage layers
Know which document answers which question
A product document and a contractor agreement can address different obligations. Keep both, and do not rely on a website summary when the written project documents are available.
Customer agreement
Defines the approved scope, contractor obligations, exclusions, notice process, and the terms accepted for the project.
Manufacturer documents
Describe product-specific coverage, limitations, exclusions, registration, transfer, maintenance, and claim requirements.
Registration & records
Some coverage may depend on timely registration or retained records. Confirm the required steps and who is responsible for them.
Facts of a claim
Coverage can turn on the reported condition, timing, cause, maintenance, notice, access, and the exact written exclusions.
Important: Pinnacle will provide the written terms that apply to the approved project scope. This page explains how to review those documents; it does not replace or expand them.
Before work begins
Build a complete project record
Ask for the documents that control and keep them where they can be found later.
- The final signed agreement, exhibits, approved scope, and change orders.
- The exact manufacturer, product line, model, color, and other identifying information.
- Manufacturer warranty documents and any required registration confirmation.
- Invoices, payment records, completion documents, and approved project photos.
- Maintenance, inspection, notice, and access requirements stated in the documents.
- Transfer rules, exclusions, claim contacts, and deadlines that may apply.
Warranty FAQs
Questions to resolve in writing
What warranty applies to my project?
The signed customer agreement and the applicable manufacturer documents control. The answer depends on the service, scope, selected products, registration, exclusions, transfer rules, and claim facts for that project.
Is a manufacturer warranty the same as workmanship coverage?
No. A manufacturer document generally addresses defined product obligations, while the customer agreement addresses defined project or contractor obligations. Read both because the parties, covered conditions, exclusions, and claim steps may differ.
Is warranty coverage transferable when a home is sold?
Transferability depends on the exact agreement and manufacturer document. Check whether transfer is allowed, whether notice or a fee is required, and whether a deadline applies.
What records should I keep?
Keep the signed agreement and exhibits, change orders, invoices, payment and completion records, product identifiers, manufacturer documents, registration confirmation, maintenance records, project photos, and written communications.
How should I report a possible covered issue?
Follow the notice and claim steps in the controlling documents. Record when the condition was observed, avoid unsafe access, take clear photos where safe, limit further damage where reasonable, and contact the party identified in the agreement or manufacturer document.
Review the project terms before work begins
Ask questions while the scope, products, registration steps, and responsibilities can still be clarified in writing.